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Communication Key Skills. Here we look at conflict resolution and ways to avoid being drawn into an arguement.1. Acad Med. 2002 Nov;77:1166. Advanced communication skills: conflict management and persuasion. Ang M. University of Chicago Hospitals, IL 60637, USA. mang@medicine.bsd ...Communication Skills for Resolving Conflict Course Code : Contents. Contents; Description; Audience; Prerequisites; Objectives; Duration; Minimum RequirementsTraining in interpersonal communication skills and conflict resolution strategies typically involves role-playing exercises to help participants practice the behavior needed to ...